Privacy policy

We collect personal information that you voluntarily provide when you contact us, submit an enquiry through our website, request a quote, place an order or correspond with us by phone or email. This may include:

• Your name, email address and phone number
• Your business or farm name and location (where provided)
• Crop, system, water profile and substrate requirements you share with us
• The content of your messages and any attachments

We do not knowingly collect personal information from individuals under the age of 18. We do not collect "sensitive information" as defined in the Privacy Act unless required by law and with your consent.

We collect, hold and use your personal information for the primary purposes of:

• Responding to enquiries and providing requested information, quotes and samples
• Providing technical and agronomy support tailored to your crop and system
• Processing and fulfilling orders, including freight and invoicing
• Improving our products, services and website experience
• Meeting our legal, regulatory and accounting obligations

We will not use your personal information for direct marketing without your consent and you may opt out at any time by contacting us at sales@pvrsupplies.com.au.

We do not sell or rent personal information. We may disclose your information to trusted service providers that help us run our business, including:

• Our transactional email provider (Resend) to deliver enquiry submissions
• Hosting and infrastructure providers used to operate this website
• Freight, courier and accounting service providers as needed to fulfil orders
• Government, regulatory or law-enforcement bodies where required by law

Some of our service providers may store data outside Australia (including the United States and European Union). Where this occurs, we take reasonable steps to ensure overseas recipients handle your information in a manner consistent with the APPs.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes access controls, encryption in transit (HTTPS), restricted administrative access and periodic review of our systems.

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law, after which it is securely deleted or de-identified.

Our website may use a small number of essential cookies and may use privacy-friendly analytics tools to understand aggregate usage patterns. These tools do not identify individual visitors. You can control cookies through your browser settings; doing so may affect site functionality.

Under the Australian Privacy Principles you have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate, out of date or incomplete
• Withdraw consent to direct marketing at any time
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable period (typically within 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If you have questions about this policy or how we handle your personal information, please contact our privacy officer:

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page along with the date it was last updated.